What Is a Modern Enterprise Portal and What are Its Benefits?

Enterprise portals are gaining popularity among organizations worldwide. The forecasted CAGR
(Compound Annual Growth Rate) of enterprise portal is 12% by 2035. This is because these
portals offer numerous benefits to businesses and organizations alike and help them achieve
stratospheric heights. Yet, there are a considerable number of businesses and organizations
that aren’t aware of enterprise portals and their potent potential.

However, if youre interested in learning about modern enterprise portals and how they can
benefit your organization, youre in the right place. In this blog, well dive deep into what a
modern enterprise portal is, how it can benefit an organization, and where you can find
enterprise portal development services.

Table of Contents

Enterprise Portal and Its Types

An enterprise portal is a software-based platform. It is used by an organization for purposes like
communication and effective data management. Even better, enterprise portal goes beyond a
mere for communication and collaboration. Let’s look at different types of portals and their
useful functionalities.

1. Intranet Portal

An Internet portal is a software solution used for internal communication within an organization.
Intranet portals are useful for project management and execution and intra-departmental

2. Partner Porta

Partner Portal is a software tool used for professional communication with partners and
stakeholders. These portals are essential for businesses to have all the records of all the
communication with their partners. One of the most impressive things about this portal type is
that it offers good security and data confidentiality to both the business and its partner.

3. Customer Portal

Businesses that want to enhance their communication with their customers can do so with the
use of a customer portal. Customer portals are software that allows businesses to communicate
with their customers effectively. Eventually, this helps the business to resolve their queries and
their concerns.

Most of the customer portals now have short and descriptive informational snippets and
catalogs, which allow the customer to resolve their queries on their own.

4. Supplier Portal

These portals offer business organizations a wide range of functionalities. Supplier portals can
help businesses with order tracking, maintaining transactional data, and ensuring proper
communication between the business and its suppliers.

5. Knowledge Portal

This portal type is an effective tool for business organization, as they enable them to train or
educate the employees. A knowledge portal can be used to inform employees about the
company's policies, terms and conditions, and business guidelines. For customers, these
portals can be used for educating them about the use of products and updating them on the
latest product launches. A knowledge portal is designed for the customer counts on how-to
tutorials and DIY content.

Benefits of Modern Enterprise Portal

There are numerous benefits that an enterprise portal offers to an organization or a business.
Let’s look at them.

1. Communication

Firstly, modern enterprise portals are a great way to communicate. Speaking of intranet portals,
these portals not only enable communication within the department but also offer intra-
department communication. With seamless and fast communication, collaboration within the
organization enhances, eventually resulting in better project execution and improvements in
workflow management.

2. Data Collection

Enterprise portals make data collection easier for businesses and organizations. It helps them
store bulk data about clients, employees, and projects securely. With data collection, the
enterprise portal also allows organizations to perform access management. Hence, it helps
supporting organizations with data monitoring and controlling the information.

3. Employees' Awareness and Training

The modern enterprise portal is hand-held for employee training. As these portals have A-Z
information about the company, any new employees that have recently joined the organization
can leverage this useful information. Organizations can also store vital content like videos and
documentation regarding the project’s SOPs, which enable employees to self-learn.

4. Data Security

The growing reliance of organizations on enterprise portals is also because of the data security
such portals have to offer. Most of the enterprise portals that are in use by businesses and
organizations have regulatory requirements like HIPPA and GDPR. This guarantees the
organizations that the highest level of data security measures is being adhered to and that their
data is secure.

5. Customer Service

As we talked about the customer portal earlier, lets explore its benefits. Besides the obvious
improvement in communication, the customer portal is beneficial for knowledge sharing and
maintaining transparency within the organization. The customer type portal enhances customer
services. That, in turn, further helps the organization gain valuable feedback and incorporate
new insights into their services.

6. Personalization

When employees in the organizations have different job roles, a standardized user experience
of the portal is not recommended. Modern enterprise portals resolve this too by enabling
personalization, which allows employees to create a bespoke user interface and modify the user
experience according to their job roles and preferences.

7. Integration

Modern enterprise portals also offer multiple integrations with other software applications. This
will help the user integrate relevant operational tools into their portal and cut the hassle of
juggling from one platform to another.


After learning about the various types of enterprise portals and their advantages, it becomes
apparent that these portals are essential for businesses, regardless of their size. However,
many organizations are unsure of how to acquire such a portal.

For organizations seeking to get an enterprise portal, there are two options for them: either get a
ready-to-use enterprise portal through a subscription payment or get a custom-built one. There
are multiple factors to consider when making such a choice. Therefore, it is a time-consuming
procedure to browse for the best portal service. If you want to cut this hassle, you should plan to
get enterprise portal development services from SMB Services.

SMB Services offers excellent, customized portal solutions to meet the specific requirements of
their clients. The enterprise portals are created by skilled developers who specialize in this area.
To ensure that small businesses can afford these services, the prices are kept reasonable. The
enterprise portals provided by SMB Services are equipped with high-end features and support
multiple interfaces.

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